Return & Refund Policy

Thanks for supporting Glory Hewn. Because every item is made to order specifically for you, our policy works a little differently than big retailers — here's everything you need to know.

Each Piece Is Unique

Every item is made to order, so the one you receive may vary slightly from the photos on our site. Small variations from piece to piece are part of what it is, not a defect.

Our 7-Day Guarantee

Every order is covered for 7 days from the day it's delivered. If your item arrives damaged, defective, or you receive the wrong item, contact us at gloryhewn@outlook.com within 7 days of delivery and we'll make it right with a replacement or full refund.

If your order hasn't arrived within 45 days of the order date, reach out and we'll either locate the package, send a replacement, or issue a full refund.

Made-to-Order Items (No Change-of-Mind Returns)

Because each item is made to order specifically for you after you place your order, we're unable to accept returns or exchanges simply because you changed your mind. We want to be upfront about this so there are no surprises. If you're unsure, feel free to reach out before ordering.

Damages and Issues

Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, email us at gloryhewn@outlook.com within 7 days of delivery with:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We'll evaluate and either send a replacement or issue a refund — your choice.

Non-Returnable Items

The following cannot be returned:

• All made-to-order items (unless damaged, defective, or incorrect)
• Sale or discounted items
• Gift cards

European Union & United Kingdom – 14-Day Cooling-Off Period

If your order is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receipt for any reason, in accordance with EU and UK consumer law. The item must be returned in its original condition, unused, and in its original packaging, with proof of purchase. Return shipping is the customer's responsibility unless the item is damaged or defective. To exercise this right, email gloryhewn@outlook.com within 14 days of delivery.

Exchanges

We don't offer direct exchanges. If you'd like a different item, the best option is to place a new order.

Refunds

Once we've confirmed your damage claim or received your returned item (if applicable), we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank or card issuer to post it.

Return Address

Only send items back after contacting us and receiving return instructions — unauthorized returns won't be accepted. The return address will be provided when your return is approved.

Questions?

Reach out anytime at gloryhewn@outlook.com.